PrivacyPolicy

NOVAQ Realty respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices available to you.

By using this website, submitting an enquiry form, or engaging NOVAQ Realty as a client, you consent to the collection and use of your personal information as set out in this policy.

The personal information we collect may include:

• Name, email address, phone number and postal address
• Information about your property goals, budget, borrowing capacity, employment, household composition and investment preferences
• Information you provide voluntarily through enquiry forms, calculators, chat widgets, calls or meetings
• Technical information such as IP address, browser type, device, referring URL and pages viewed
• Information collected via cookies and similar technologies for analytics and site performance purposes

Calculator inputs are processed in your browser to produce indicative outputs and are not stored on our servers unless you explicitly send those inputs to us via an enquiry.

We use personal information to:

• Respond to your enquiries and provide buyers agency services
• Search, evaluate, negotiate and transact property on your behalf
• Communicate with you about your engagement, market updates and relevant content
• Comply with legal, regulatory and professional obligations
• Improve our website, services and client experience

We may disclose personal information to third parties where reasonably necessary to deliver our services or to comply with the law. Recipients may include:

• Selling agents, vendors and their representatives in the course of negotiations
• Conveyancers, solicitors, mortgage brokers, accountants and other advisers you authorise
• Building and pest inspectors, depreciation surveyors and property managers
• Cloud-hosting, email, analytics and CRM providers used to operate our business
• Government or regulatory bodies where required by law

We do not sell, rent or trade your personal information for marketing purposes to unrelated third parties.

Some of our service providers (for example, cloud hosting, email and analytics platforms) may store or process information outside Australia, including in the United States and the European Union. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes restricted access to client records, secure password management, encrypted data transmission and trusted cloud-hosting providers. However, no system is completely secure and we cannot guarantee absolute security of information transmitted over the internet.

We use cookies and similar technologies to understand how visitors interact with our website, measure performance and improve content. You can disable cookies in your browser settings; however, some parts of the site may not function as intended. We may also use privacy-respecting analytics tools to collect aggregated, non-identifying information about site usage.

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us at the details below. We will respond within a reasonable period and may need to verify your identity before releasing information.

From time to time we may send you market updates, newsletters or information about our services. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. Operational communications relating to an active client engagement will continue regardless.

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the matter. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version is always available on this page with the "last updated" date below.

• Email: admin@novaqrealty.com.au
• Shreyas Doshi · 0415 083 710
• Yuvraj Kapadia · 0451 998 936